How to fix BookingPOINT Access Denied message on MacOS

If you are experiencing an Access Denied message within BookingPOINT on MacOS when logging on as an Operator, then here are a few tips how to fix the issue. Step 1. Remove automatic login If you are getting the Access Denied message without being prompted to enter a username and password then you may have saved your password to the MacOS Keychain. This allows you to automatically log in to BookingPOINT without being prompted for a password. At some point during the login dialog box, you may have selected the checkbox 'Save password in Keychain Access' as show below: If you deleted the Operator account within BookingPOINT, [...]

By | 2017-03-11T16:21:36+00:00 March 14th, 2017|BookingPOINT|0 Comments

Progress report for BookingPOINT FileMaker 15 Compatibility issue

It's been a while since we last updated everyone about how we're progressing with the BookingPOINT / FileMaker 15 compatibility issue. Back in September, we discovered a serious issue with FileMaker 15 that unfortunately caused compatibility issues in BookingPOINT. To cut a long story short, the calendar did not show booking information correctly. Bookings were shown either randomly at wrong dates / times, or not at all. We've advised customers not to use FileMaker Pro 15 and to stick with FileMaker 12, 13, or 14 for the time being. You can read more about the issue in our Blog post here: BookingPOINT FileMaker 15 incompatibility The [...]

By | 2017-03-11T17:17:02+00:00 March 11th, 2017|BookingPOINT|0 Comments

BookingPOINT FileMaker 15 incompatibility

Hello BookingPOINT users, We recently discovered that BookingPOINT currently does not work properly with FileMaker 15 due to changes to FileMaker. More specifically, the visual booking calendar does not show bookings correctly. The cells may show the wrong colour giving the impression that a booked item is available and an available item is booked (until you scroll away and back again). We are working very hard on a solution and have made good progress but we still have some work to do. We don't know if this is caused by a FileMaker bug or if this is a permanent change to [...]

By | 2016-12-08T17:12:13+00:00 September 28th, 2016|BookingPOINT|0 Comments

BookingPOINT 5.3.9 Released

Hello there, We've released a new update for BookingPOINT, version 5.3.9. This update fixes a few minor issues that our wonderful users have reported to us. Here's what's changed in this update: Fix: Borrower Import was failing to import phone, email, mobile and notes correctly. Fix: Borrower Privileges Import would sometimes keep old data as well as the newly imported data. Fix: Week View Bookings screen would sometimes flash pink when accessing the screen. Change: Improved import so it no longer displays unnecessary 'Import Options' dialog. Change: The Borrower Details section (previously called Contact Details) now stretches when the window [...]

By | 2016-12-08T17:12:13+00:00 September 28th, 2016|BookingPOINT|0 Comments

BookingPOINT 5.3.8 released

We've just released a new update for BookingPOINT, version 5.3.8. This is a small update and fixes a few minor issues that users have reported to us. Here's whats changed in this update: Fix: Booking resources for Borrowers that had the 'Ignore Term Breaks' privilege option was setting a return date that spanned the whole term break. Change: Due to limitations of FileMaker, Internet Explorer and Microsoft Edge, we are forced to revert a feature we recently added back to the way it originally worked. The Terms and Conditions will no longer show any formatted text. Due to a FileMaker [...]

By | 2016-12-08T17:12:13+00:00 July 7th, 2016|BookingPOINT|0 Comments

BookingPOINT 5.3.7 released

We've released another BookingPOINT update, version 5.3.7. Before you can update your version of BookingPOINT, please ensure you first upgrade to version 5.3.5 if you haven't done so already. Here's whats included in this update: Fix: Excluding groups or individual resource items via Restrictions weren't working as of 5.3.6. Fix: Support / Maintenance renewal reminders were showing days remaining as negative numbers. Fix: Clicking on a booking on either Week View or Day View screens that belonged to a borrower other than the current borrower, a blank dialog was shown instead of the booking information. Fix: Users are correctly alerted [...]

By | 2016-12-08T17:12:13+00:00 April 7th, 2016|BookingPOINT|0 Comments

BookingPOINT 5.3.6 released

We've just released our first BookingPOINT update for 2016, version 5.3.6. Thank you all for your feedback. Before you can update your version of BookingPOINT, please ensure you first upgrade to version 5.3.5 before updating to version 5.3.6. Here's whats included in this update: Fix: Borrowers with multiple Privilege Sets were able to borrow resources that were excluded via Privilege Restrictions. Fix: Some web users were unable to log-in via the web and would incorrectly receive an error 'A borrower record does not exist for you in BookingPOINT'. Fix: Duplicating a Privilege Set would always duplicate the first one in [...]

By | 2016-04-01T12:04:08+00:00 April 1st, 2016|BookingPOINT|0 Comments

BookingPOINT 5.3.5 released

We've just released another update for BookingPOINT, version 5.3.5. This should be our last release for the year, see you soon in 2016. Thanks to everyone that reported issues. Here are the changes: Fix: After upgrading to 5.3.4 some users were asked to reenter their license code and it would not be accepted. Fix: Day View screen showed the wrong shade of grey between 1AM and 2AM when closed. Change: Overnight bookings can now be made via the Day View screen and Same Day bookings can now be made via the Week View screen; providing the Resource Type allows the [...]

By | 2016-12-08T17:12:13+00:00 December 14th, 2015|BookingPOINT|0 Comments

BookingPOINT 5.3.4 released

We've just released an important update for BookingPOINT, version 5.3.4. Version 5.3.3 addressed corrupt Resource Types and solved the problem for some users, but not all. If you had corrupt Resource Types when you updated to 5.3.3 then your Resource Types have already been repaired. If you did not have corrupt Resource Types, then 5.3.3 could still potentially corrupt them. We recommend that everyone upgrades to version 5.3.4 as it resolves the corruption issue. Here's what's new for version 5.3.4: New: Added the ability to choose your paper size for printing in Settings. Options are A4, Letter & Legal, with the default [...]

By | 2016-12-08T17:12:13+00:00 August 1st, 2015|BookingPOINT|0 Comments

BookingPOINT 5.3.3 Released

We've just released an important update for BookingPOINT, version 5.3.3. If you updated BookingPOINT to version 5.3.1 or 5.3.2 from any prior version then your Resource Types could be corrupt. We strongly recommend that you stop using versions 5.3.1 and 5.3.2 and update as soon as possible to version 5.3.3 to ensure your corrupt Resource Types are fixed. Here are the fixes for version 5.3.3: Fix: Anyone who updated from an older version to either version 5.3.2 or 5.3.1, may have corrupt Resource Types. Some Resource Types were using duplicate IDs and could not be renamed or deleted and showed [...]

By | 2016-12-08T17:12:13+00:00 July 28th, 2015|BookingPOINT|0 Comments